Visiting Us

We welcome family and friends, but please understand that patients need rest to help their recovery.

Staff may need to ask you to wait on arrival if a patient is receiving treatment.

How visitors can help

• Please ask ward staff for advice before bringing in any food or flowers.
• Check with nursing staff before bringing children under the age of 12 to visit. Children must be escorted and supervised by an adult at all times.
• Please respect the privacy of other patients.

Aspiring to deliver the best patient experience and customer service

At Burton Hospitals we aspire to deliver the best patient experience and customer service that we can. We need your help to identify members of staff or teams that deliver an excellent service.

The WOW! Award enables patients and visitors to tell us when they have had an exceptional experience at Burton Hospitals NHS Foundation Trust.

We believe it’s important to identify and reward those individual members of staff or teams who deliver an excellent patient experience because this can help to raise our standards further across the entire organisation.

• Click here to nominate a staff member on line.
• Click here to download a nomination form (996k).

Our Patient Promises

We will…always be approachable and acknowledge you are there

We will…treat you in the way you would expect to be treated – with consideration and respect

We will…be polite, professional and courteous

We will…listen to what you tell us, your opinions are our opportunities to improve

We will…admit our mistakes and do all we can to put them right

We will…talk to each other, so we can care for you better

We will…be caring and kind