Friends and Family results

Friends and Family Test 

The Friends and Family Test is a simple question that patients attending Burton Hospitals will be asked about the care they have received as an inpatient or in an A&E department. 

From 30th July 2013 monthly scores for acute inpatient wards, the emergency department and specialities will be published locally and nationally. 

The results are produced from a single question, which patients are asked at the point of discharge or within 48 hours of discharge: “How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?” 

The first results under the new NHS Friends and Family Test (FFT) published show the majority of inpatients attending Burton Hospitals rate their experience as good. 

Friends and Family test results can also be found on the NHS Choices website and can be viewed by individual speciality or for the Trust overall.

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