New car parking payment system introduced

New car parking payment system introduced
24 October 2013

Burton’s Queen’s Hospital and Lichfield’s Samuel Johnson Hospital are introducing a new automatic number plate recognition system in their car parks.

The new system, with Automatic Number Plate Recognition cameras (ANPR), will be introduced from Monday 28th October.  The cameras will record automatically when vehicles enter and leave the car parks that are used by the public and staff. This system has been operating at Burton Hospitals NHS Foundation Trust’s third hospital, Sir Robert Peel in Tamworth, since April.

Geoff Neild, Head of Facilities, said: "The car parking machines at Burton and Lichfield were no longer compliant with the Disability Discrimination Act and we had received complaints from patients who have struggled to use them.  The new system doesn’t use tickets so there will be no need to take tickets on entry, display inside your car and then pay at a machine prior to exit."

Visitors will enter their vehicle registration into a payment machine at any time during their visit and pay the appropriate fee in cash to cover the length of their stay. The machines do not take notes and do not give change.

You CAN currently pay for parking by credit or debit card, and obtain change, from the car parking information centre at Queen's Hospital - across from the main car park and open from 7am to 8.30pm Monday to Friday and 9am to 5pm Saturdays and Sundays.

If you do not have enough money with you at the time of your visit to pay for parking, you can pay once you have left the hospital by phone or the internet. Payment must be made before midnight on the day you visited, though, to avoid a penalty notice being sent to your home by the parking control company.

Geoff said: "The new system will be managed for us by ParkingEye - one of Europe’s leading car park management companies - saving us time and resources."

Other advantages of the new system are:

  • The machines all comply with the Disability Discrimination Act.
  • It gives people a choice of how and when to pay for parking up to midnight on the day they left the site.
  • Paying by phone or the web means you can avoid queues at payment machines.
  • In pay and display controlled areas you will no longer have to leave the hospital to top-up and buy another ticket.
  • Frequent users of the hospital, or renal and chemotherapy patients, can have their registration numbers automatically entered into the system to give them concessionary rates or free parking dependent on eligibility.
  • A new overnight rate of £1.50 between 10pm and 6am has been introduced.

Meetings have been held between the Trust and a user group of people with disabilities and their carers to iron out special arrangements for Blue Badge holders.

Geoff explained: "The new system gives us the flexibility to add registration numbers of Blue Badge holders' cars to the system, once a user has pre-registered they will automatically receive an extra half hour free."

Anyone wishing to register - or with questions or concerns about the new system - can contact 01283 511511 ext 5359. 

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