Keogh review

All documents from the review are now available on the NHS Choices website.

To view the action plan click here

Board Response to Francis and the Governments recent publication, “Hard Truths”

Burton Hospitals is committed to improving its safety, its effectiveness and the experience surrounding care for all of its patients, families and employees.

The Board of Directors has considered both the findings of the Francis Enquiry and the government response. The Trust’s three pillars of our Quality Strategy capture our response to the Francis Inquiry, and include our Patient Promises. It re-states our openness and transparency as an organisation, and our contract of quality with our patients. Our commitment to a consistently safe, effective and positive patient experience will be delivered through:


  • Displaying our performance data on quality, staffing and patient feedback in public.
  • Holding Board meetings that are open to the public. We welcome feedback from the public in these meetings on the openness and effectiveness of the Board.
  • Directors and Non-Executive Directors engage in Board to Ward assurance visits, engaging with staff and patients in discussions about their experience in the hospitals and how this can be improved.
  • Complaint handling in real-time to bring about immediate resolution and learning.
  • PALS relocation to main hospital site for ease of access and visibility.
  • Directors and the Chair independently operate employee forums to enable quality to be openly discussed and concerns or issues to be raised.


The Trust welcomes comments and feedback; please contact

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