Facilities and shops - Queen's

The Trust offers a range of services to visitors: 

Catering@Queens runs out of the Restaurant on the first floor of the main site. Offering a full range of hot and cold meals, sandwiches, snacks and hot and cold drinks it caters to a wide range of needs.

Open from 7.30am – 7.30pm 7 days a week with main service times of:

Breakfast 7.30am – 10.30am

Lunch – 12pm -2pm

Dinner – 5pm – 7.30pm

Snacks and call order items such as jacket potatoes, Panini’s etc. are available outside of these core hours.

Coffee@Queens coffee shop is situated between the main entrance and the help desk. Run jointly by Trust Catering staff and volunteers the Coffee@queens sells a range of Costa Coffees alongside cakes, soups and sandwiches and a limited range of hot snacks such as cheese on toast and toasted tea cakes. Coffee@Queens is wholly owned and operated by the Trust and all profits from the outlet are invested into front line healthcare activity.

Opening times are:

8.00am – 6.30pm Monday – Thursday

8.00am – 6.00pm Friday

10.00am – 6.00pm Saturday

1.30pm – 5.00pm Sunday


In key areas where it is not commercially viable to run a staffed service or where 24 hour access is required the main catering offering is supplemented with vending. Key examples are:

Accident and Emergency – Hot and cold drink and confectionary vendors

Treatment Centre – Hot and cold drink and confectionary vendors

Geoffrey Hodges Wing – Cold drinks and confectionary vendors

Hospital Shop

The hospital shop is currently run by W H Smith and contributes to front line healthcare income via rental and profit share.

The shop sells a range of newspapers, magazines, books, sandwiches, cold drinks, confectionary, greetings cards and day to day items that may be needed by patients or visitors.

Opening times are:

8.00am – 8.00pm Monday – Friday

9.00am – 8.00pm Saturday

9.00am – 7.30pm Sunday

W H Smith also runs a ward trolley service that visits wards on the main site daily.


  • Disabled parking
  • Signing services available
  • Induction loop
  • Wheelchair access

Improvement Plan

Find out what we have changed since we received the above rating from the CQC - Click here

  • GEM Going that extra mile
  • Top 40 Hospital Winner
  • NHS Choices
  • Urdu Polski
  • Burton Clinic