The Physiotherapy Team

You might be treated by:

  • A male or female physiotherapist. 
  • A student physiotherapist who is closely supervised by an experienced senior physiotherapist.
  • A physiotherapy assistant practitioner. 

The Multidisciplinary Team

Chartered physiotherapists are members of the wider medical team and work closely with other health professionals, such as the medical consultants, nurses, occupational therapists and the orthotic department. With your agreement, it may be that your physiotherapist feels it is necessary to refer you on to other members of the multidisciplinary team. 

Your hospital records                                 

At Queen's Hospital the physiotherapists have access to your hospital records. This includes tests such as blood tests and X-rays and letters sent to your GP from the Consultant. This information is available via the internal computer system and it helps us to plan your care.  

How we are doing


 “I have improved beyond believe thanks to the excellent treatment and excellent staff” - John

 “I had reservations in travelling to Queen’s for physio but am glad I chose that option as previous physio elsewhere has not worked.  A big thank you to Queen’s Physio”  - Lee

“ I cannot believe three visits have done the job, I feel 100% better and can do more now than for a long time” - Eric

Telling us about your experience  

We have a commitment to continually improve the quality of the care given by the physiotherapy team. We would be grateful for your view of the experience you have had or for any suggestions or comments you might have.

There are many ways you can talk to us about the care you have received.

  • Complete the Patient Experience survey which will be provided when you are near to completing your course of physiotherapy. This helps to give us valuable information as to how we can improve our service.
  • Email or write to the department with your suggestions (survey monkey, eg’patient experience’ or ‘have your say’ in the title)
  • If you would like to discuss any suggestions in person, please tell your physiotherapist or receptionist and arrangements will be made.  
  • Complaints can be made formally via the Patient Advice and Liaison Service (PALS) department.

How to contact us

  • To speak to your Physiotherapist It may not be possible to ring and speak to the physiotherapist who is treating you straightaway, however a message can be left for them to call you back if you need to speak to them personally and urgently. This will happen as soon as possible unless they are on leave.
  • General out-patients new patient appointments 01283 511511 ext 5126
  • Rheumatology new patient appointments  01283 511511 ext 5861
  • To change an appointment 01283 511511 ext 5230



Related pages

  • GEM Going that extra mile
  • Top 40 Hospital Winner
  • NHS Choices
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  • Burton Clinic