Patient and public engagement

Patient and Public Involvement  

Involving patients, carers and the public in all that we do is one of the key ways that we make sure we are providing the best quality care. We want to listen to people from all parts of our community to make sure we get a broad spectrum of feedback and involvement. 

Get involved 

We really value the involvement of our patients and the local community and there are many ways for people to do this whether you want to have your say in how the hospital is run, give your time as a volunteer or help raise funds. 

Become a PPE Volunteer to undertake surveys or take part in focus groups or forums.  

Patient and Public Engagement Volunteers (PPE) are patients and members of the public who help us listen to the experiences and opinions of the people who use our services. By becoming a PPE volunteer you could: 

  • Join our volunteer survey team and help patients complete surveys throughout the Trust.
  • Represent other patients or a community that you represent on patient forums and focus groups. 

If you would like to find out more about becoming a PPE volunteer please contact: 

Ali Betteridge, Patient and Public Engagement Advisor
Burton Hospitals NHS Foundation Trust 
01283 511511 ext 5279

Elly Briggs – Patient & Public Engagement Assistant
Burton Hospitals NHS Foundation Trust
01283 511511 Ext 5648

Or you could:


Did we get it right? 

The best people to tell how we are performing and to help us improve our service are our patients and local community. You can help by feeding back your experience, making suggestions or representing the patient and public voice on hospital groups and forums, or taking part in a survey. 

We listen to your feedback in a number of ways 

Monthly Patient Experience Surveys - every month we ask a number of inpatients questions about the quality of their care. The results and comments from these surveys are shared widely with all staff and managers in the Trust and used to make improvements. 

Friends and Family Question – We ask patients to tell us if they would recommend this hospital to family and friends.  

We take part in NHS national survey programme. This is part of the Government's commitment to ensure that patient feedback is obtained so that it can be used to inform the continued development and improvement of healthcare services. 

PALSwe listen to the feedback from patients using the Patient Advice and Liaison Service. 

We read and respond to comments made by patients to Healthwatch Staffordshire and Healthwatch Derbyshire.


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