Patient Advice and Liaison Service

Are you worried about: Coming to Hospital Talking to doctors and nurses Getting around the hospital

 

Something that
has happened in hospital
PALS is here to help 01283 593110

 

If you are a patient or visitor to our hospital, we would welcome feedback on your experience. This could be a suggestion, compliment or to raise a concern.

Who can I talk to?

In the first instance, if you need to discuss any aspects of your hospital experience, please talk to our staff or if you  are in a clinical area please speak to the staff in charge. Please don’t worry about raising anything, staff will want to try to help resolve your concerns or queries. Please tell them straight away, so that action can be taken. If you remain unhappy or feel you can’t speak to staff, please contact our Patient Advice and Liaison Service (PALS), who will try to help. PALS is a confidential, impartial service for patients, carers and their families or anyone else visiting our hospital that might need help. They offer support and information and will also try to assist to resolve concerns. 

We will share your feedback and appreciation with the staff/department involved. All suggestions will be passed on to an appropriate manager for consideration. We may also share compliments on our public website or in our Trust reports, but we will never include your name or personal details.

Contact PALS

Face to Face: Call into the office anytime between 9am to 4.30pm Monday to Friday. This drop-in service is currently only available on the Queen’s site.
(No appointment necessary)
Complete the form: please see the PALS Form
Ask: a member of staff to contact us on your behalf
Telephone us: between 9am and 4.30pm Monday to Friday on 01283 593110. Voicemail outside opening hours, at weekends and on Bank Holidays
Email: pals@burtonft.nhs.uk or use “Contact Us” on our public website at: www.burtonhospitals.nhs.uk
Write to us at:
PALS, Burton Hospitals
NHS Foundation Trust,
Belvedere Road,
Burton on Trent,
Staffordshire
DE13 0RB

 

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