Bereavement Services

Bereavement Services – What happens now?

If you are visiting this section of the web information for Burton Hospitals and have had a bereavement, then firstly please accept our sincere condolences.  We hope the information below will be of help, comfort and assist you at this difficult time.

Our Bereavement Services team provide an invaluable, empathetic, sensitive and supportive service to families at a time of distress and sadness.  Our service provides information, advice and support to the next of kin in all aspects of bereavement care.

Bereavement Services are open 8.30am – 4.30am Monday to Friday. Telephone contact can be made direct to Bereavement Services on 01283 593001.  There is no Registrar or Bereavement Services available over the weekend or Bank Holidays.

During busy periods your call may be diverted to an answer machine.  Please leave a message with your contact details and we will return your call at the earliest opportunity. 

To make an appointment please telephone Bereavement Services after 11.30am, the following day (24 hours) after the loss of your relative/friend to allow time for the paperwork to be completed.  The Bereavement Services team will explain what you need to do next and arrange a time for you to come into the hospital to collect the paperwork and any patient belongings that have been left at the hospital.  They will also help you with any questions that you may have.  Please be aware, that the paperwork required may take over 24 hours to be processed and you may be asked to call back at a later time; however please be assured we will do everything we can to get this completed as quickly as possible for you.

Bereavement Services provide help for bereaved people in the following areas:

  • Arranging completion of all documentation, including medical certificates.
  • Arranging cremation papers when needed.
  • Advice and information regarding funeral arrangements.
  • Emotional support.
  • Liaising with the Coroners staff, police, social workers and General Practitioners (family doctor).
  • Helping next of kin, where appropriate, to complete documentation and providing advice regarding help from the Department of Work and Pensions Social Fund Funeral Payment (SF200 form) and the Bereavement Benefit (BB1).
  • Making arrangements for tracing next of kin, where no next of kin is recorded in the medical records.
  • Arranging a funeral where no next of kin has been found.

A Registrar of Births, Deaths and Marriages is available from Tuesday – Friday at Queen’s Hospital, Burton to register our deaths. The Bereavement Services team are able to make appointments for families to register, however the number of appointments available may be limited and registration must be by appointment only. The Bereavement Services team will advise you or family members about availability of appointments, but please note that an appointment cannot be made until the doctor has completed the medical certificate. 

The hospital has carefully put together a booklet entitled ‘Because We Care’ for Bereaved families and friends to support you further at this time and explain what happens now.  Click here to open or download the booklet:

It is advisable that families do not attend the hospital without telephoning the Bereavement office first.  The bereavement paperwork you will require may not have been processed for your collection. Please do not make an appointment with the Registrar’s office until you have the bereavement paperwork.

Finally, we value your opinion - it is important to us that we provide the best possible care and support, not only for the patients, but also those whom they share their lives. We are inviting you to share your experience of our service with our Bereavement Survey. Your views are most important to us and can help us improve the services and support we offer and also provides you with an opportunity to give recognition to staff or departments that have made an impression. Should you feel able to complete this survey we would be extremely grateful, your views are very much appreciated. Below is a link to our Bereavement Services Survey.  

Click here for the survey

Further useful information that might assist you at this time:


  • GEM Going that extra mile
  • Top 40 Hospital Winner
  • NHS Choices
  • Urdu Polski
  • Burton Clinic