Contribute to the Keogh review

Burton Hospitals are encouraging our staff, patients and the public to be open and honest and to share their stories using the methods outlined on the NHS Choices site.

We welcome the review as it provides us with an opportunity to learn from the feedback and insights offered by others outside of our own organisation. The review will help us to build upon the good work we are already doing at Burton, and help to make further improvements to the quality of patient care, outcomes and experience.

We would like to emphasise that our mortality rates in the vast majority of areas are absolutely as they should be. In fact, in many areas mortality rates are significantly better than the England average, for example, fractured neck of femur, acute heart attacks and bronchitis, and urinary tract infections.

However, as a responsible provider of healthcare services, we take all issues seriously and will be investigating diligently the small number of areas where we know we need to improve. These relate to patients with colorectal cancer, secondary malignancies, COPD (Chronic Obstructive Pulmonary Disease), pneumonia and septicaemia.

A number of robust action plans are already in place and the Trust is committed to sharing progress openly with GPs, patients and local people as far as possible.

Further information can be found on the NHS Choices website.

How to contribute

If you want to submit any information or raise any concerns you may have about any of the 14 hospital trusts covered by this review you can do so in the following ways:

By email:

By letter: Bruce Keogh Review, c/o NHS Commissioning Board, 1st Floor Quarry House, Quarry Hill,Leeds,LS2 7UE.

By phone: call the Care Quality Commission on 03000 61 61 61 and select option 2.

All information submitted will be treated confidentially but may be shared with other statutory organisations, for example regulatory bodies such as the Care Quality Commission.

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